step-by-step guide to try to get your bank account unfrozen after attempting a withdrawal from an online game like Teen Patti Master Crorepati:
Step 1: Don’t Panic
Avoid making further deposits or withdrawals from the game.
Keep all screenshots, messages, and transaction receipts from the game—it may help prove your case.
Step 2: Contact Your Bank Immediately
Call the bank’s customer service helpline.
Ask specifically:
Why your account is frozen.
If it’s due to RBI instructions, suspicious transactions, or suspected illegal activity.
Request a written confirmation or email explaining the freeze.
Step 3: Review the Transaction
Check the withdrawal you attempted: amount, time, and source.
Make note if the app is unlicensed or not RBI-approved for real-money gaming.
Do not attempt to withdraw again until the issue is resolved.
Step 4: Gather Documentation
Keep these ready:
Bank account details (passbook, statement)
KYC documents (Aadhaar, PAN, ID proof)
Screenshots of game transactions and withdrawals
Any communication with the game app
Step 5: Submit a Written Request to the Bank
Go to your bank branch in person if possible.
Write a formal letter requesting:
Reason for the freeze
Timeline to unfreeze
Confirmation that you will comply with all regulations
Attach copies of documents mentioned in Step 4.
Step 6: Contact RBI if Necessary
If the bank says it’s an RBI order:
Visit the RBI website: https://www.rbi.org.in/
Use the Consumer Complaints or Banking Ombudsman section.
Submit a complaint with all supporting documents.
Step 7: Legal Help (If Needed)
If the bank still refuses, consult a financial or banking lawyer.
Explain:
You were unaware the app was unlicensed
You are ready to comply with RBI regulations
Lawyer can help send legal notices or escalate to the Banking Ombudsman.
Step 8: Protect Yourself in the Future
Only use RBI-approved apps for real-money gaming.
Never deposit or withdraw large amounts from unlicensed apps.
Regularly check your bank account for unusual freezes or alerts.
If you want, I can draft a ready-to-submit bank letter and RBI complaint template for your situation to make the process smoother.
Do you want me to do that?