Facebook shows that your payment was made, but you have not received the money in your bank account, here is a complete step-by-step guide to help you resolve the issue:
🛠️ 1. Check Facebook Payout Status
Go to Meta Monetization ToolsNavigate to Monetization > Payouts
Select your payout account
✅ Status: Paid / Processing
🕓 Payment Date💳 Payout method (Bank account or Payoneer)
If the payment says "Paid", it means Facebook has sent the money to your bank or payment partner.
🏦 2. Check Your Bank Account Statement
Wait for 2–5 business days (Mon–Fri, excluding holidays).
Look for transactions from:
Meta Platforms, Inc.
Facebook IrelandOr via Payoneer if used
Payments may not show instantly depending on your bank's processing time.
📥 3. Confirm Your Payout Method Is Correct
Go to Monetization → Payout Settings and verify:
Correct bank account number
Correct IFSC code / SWIFT codeNo changes or pending verifications
If any details are incorrect, the payment may fail and bounce back to Facebook.
🔄 4. Track via Payoneer (If Connected)
If you're using Payoneer, log into your Payoneer account:
Check for any pending transfers
Ensure bank account linking is completeCheck for verification requests (like ID proof)
📧 5. Contact Facebook Support
If:
It's been more than 7 business days
The payout status is “Paid”You still haven’t received the money
➡️ Then you should raise a support ticket:
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Select “Monetization Issues”
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Choose your page/account
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Click “Chat with Support” or Send Message
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Provide:
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Page name
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Payment month/date
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Payout ID (found in Creator Studio)
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Bank details (last 4 digits only)
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📞 6. Contact Your Bank
Share the transaction reference number from Facebook (if available)
Ask them to check international payments / inward remittancesSometimes, payments are held for manual clearance or documentation
🧾 7. Monitor Refunds or Payment Failures
If the payment failed due to incorrect bank info, it will:
Bounce back to Facebook
Be re-processed in the next payout cycleOr be available in your payout balance for resending
📌 Summary Checklist
✅ Step | Action |
---|---|
1️⃣ | Check payout status in Creator Studio |
2️⃣ | Check bank account & statements |
3️⃣ | Verify payout method details |
4️⃣ | Check Payoneer account (if used) |
5️⃣ | Contact Facebook Support if delay > 5–7 days |
6️⃣ | Contact your bank’s customer care |
7️⃣ | Watch for failed transactions or refunds |