J&K Emerges as National Leader in Digital Governance, Tops Online Service Delivery
Jammu & Kashmir has emerged as a national frontrunner in digital governance, setting new benchmarks in transparency, efficiency, and citizen-centric service delivery. Under the vision of Digital India and PM Gati Shakti, the Union Territory has achieved the top rank among all States and Union Territories in online public service delivery. Through large-scale digitisation, implementation of e-Office 2.0, and integration with national digital platforms, J&K has transformed its administrative structure into a modern, paperless, and technology-driven governance model.
Top Rank in Digital Services
J&K has secured the first position in online public service delivery under the Digital India initiative and PM Gati Shakti framework. This achievement reflects the UT’s commitment to providing transparent, time-bound, and efficient services to citizens. The government has significantly reduced physical visits to offices by enabling end-to-end online processes.
Massive Expansion of Online Services
In a remarkable transformation over the last three years, the number of online government services has increased from just 60 to 1,546 services. More than 84.61 lakh applications have been processed digitally, demonstrating both administrative efficiency and high citizen participation.
This expansion has covered key departments such as revenue, social welfare, rural development, education, urban development, and public health, ensuring accessibility of services even in remote and rural areas.
Paperless Governance: Rollout of e-Office 2.0
J&K has successfully implemented e-Office 2.0 across all Tehsil and Block level offices, making it one of the few regions in the country to achieve such comprehensive coverage.
The system has been deployed in 4,061 government offices with 21,968 registered users. This digital file management system ensures:
• Faster file movement
• Real-time tracking
• Reduced delays
• Transparency and accountability
• Significant reduction in paper usage
The adoption of e-Office 2.0 marks a major step toward fully paperless governance and improved administrative efficiency.
Integrated National Digital Platforms
J&K has integrated its services with major national digital platforms, ensuring seamless service delivery and secure digital authentication. These include:
DigiLocker for digital document storage
UMANG for unified mobile service access
Meri Pehchaan for single sign-on authentication
Mobile Dost for SMS alerts
Secure payment gateways for online transactions
Rapid Assessment System (RAS) for citizen feedback
This integration ensures interoperability, convenience, and improved citizen experience.
e-UNNAT Single Window Portal
The e-UNNAT portal has become the backbone of Government-to-Citizen (G2C) services in J&K. All services are delivered through a single unified platform, minimizing bureaucratic layers and reducing physical visits to government offices.
The portal also provides doorstep delivery of services, making governance more accessible and citizen-friendly. Due to its innovation and impact, e-UNNAT has received:
SKOCH Silver Award
Technology Sabha Award 2025
These recognitions highlight J&K’s leadership in digital transformation.
Strong Last-Mile Connectivity
To ensure digital inclusion, J&K has strengthened its last-mile connectivity through Common Service Centres (CSCs). Currently:
13,821 CSCs are operational across the UT
888 new digital touchpoints have been added since 2025
These centres act as digital bridges for rural populations, helping citizens access online services without requiring advanced digital literacy.
High Citizen Engagement
Citizen participation has seen a sharp rise through the MyGov J&K platform. Registrations increased from 40,000 to more than 1.08 lakh users. Notably, J&K is the first Union Territory to have its own dedicated MyGov platform, encouraging public consultation, feedback, and participatory governance.
Service Guarantee Reforms
J&K became the first UT to launch an Auto Appeal System under the Public Services Guarantee (PSG) Act through the Service Plus platform. This reform covers 391 services and ensures automatic escalation if services are not delivered within the stipulated timeframe.
This system strengthens accountability, reduces corruption, and guarantees time-bound delivery of public services.
DigiLocker Integration
A total of 128 services have been integrated with DigiLocker. Important documents available digitally include:
Ration cards
MGNREGA job cards
Utility bills
Land records
This ensures secure document storage and easy accessibility anytime, anywhere.
Cybersecurity and Civic Services Strengthening
To safeguard digital infrastructure, 210 government websites have been audited for cybersecurity compliance. Standard Operating Procedures (SOPs) have been adopted, and regular training sessions are conducted for officials to prevent cyber threats.
In addition, civic services like online birth and death registration have been streamlined, making essential services quicker and more accessible to citizens.
Jammu & Kashmir’s digital governance journey reflects a transformative shift toward transparent, accountable, and citizen-centric administration. From expanding online services to implementing e-Office 2.0 and integrating with national digital platforms, J&K has positioned itself as a model for other States and Union Territories.
Its top national ranking in digital service delivery under Digital India is not merely an achievement but a reflection of sustained reforms, technological adoption, and strong political will. With continued focus on cybersecurity, last-mile connectivity, and participatory governance, J&K is setting new standards in India’s digital transformation journey.